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What's your return and exchange policy?
Our 30-day return policy is extended to a 60-day return window until further notice. The return window begins on the day the order is delivered. Please note that we do not offer exchanges for any pieces.
All returns must be:
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. NEXTCOND will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, NEXTCOND has the right to deny a return and have the item re-shipped to customers.
Note: Items purchased through a third-party vendor (outside of NEXTCOND.com and/or NEXTCOND stores) must be returned through the company that it was purchased from.
How much is the return shipping fee?
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Return Shipping Fee Estimation
Above are the estimated shipping fee for your reference. You can choose the shipping courier from your local service and the actual shipping fee depends on the local courier. Please note that package should be shipped pre-paid through a traceable method.
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
How do I start the return?
Send us an email at service@NEXTCOND.com requesting your return. Don’t forget to include the following:
Note: Original shipping fees, duties and/or taxes are non-refundable and will not be included in the credited amount.
Where should I return the package to?
The return address will be included in the email reply from us.
Worldwide INT'L INC
11120 HINDRY AVE UNIT B
Los Angeles, CA 90045
Third Party Return Service,
Unit 10, Britannia Industrial Estate
Poyle Road, Colnbrook
Slough, SL3 0BH
For clients from other countries, please email us first and we will reply the return address to your email.
When will I receive my refund?
From the day your return parcel is delivered to our warehouse, it takes up to 5-10 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return!
The refund will be issued to your original payment account or in the form of store credit as you requested.
Kindly note that Canada Post is experiencing ongoing delays and your return package may not make in time for your return cut-off date. But no worries, we’d be happy to accept them as long as the parcel is handed over to carrier before the date.
The courier refused my return shipment, what do I do?
This is likely because they are requesting a commercial invoice. However, our courier's commercial invoices are paperless and/or can be retrieved on their end. This goes for both US and international return shipments. Should you have any trouble with returning your item, feel free to reach out to us at service@NEXTCOND.com. We'll be happy to help!
If you have other problems,how to contact us?