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1. Are your products made out of real gold/silver?
Our plated products use 14-18k solid gold. We try our best to provide the best quality of jewelry all the time. Our products are 3-6 times PVD coated in solid Gold, which is the highest quality of plating method available and affordable.
2. What forms of payment do you accept?
You can pay for your items through Credit card, Debit Visa Card or Paypal.We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.
3. How much is shipping?
Standard (7-12 business days) : $7.99 (less than $120.00)
Standard (7-12 business days) : $0.00 (over $120.00)
Expedited Express (4-6 business days) : $20.00
4. How long does shipping and processing take?
Delivery Time= Processing Time + Shipping Time
Processing Time:All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
Shipping Time:Shipping within the United States and canada takes on average 7-12 business days.
International shipping is depended on the shipping company in different countries and also takes about 7-12 business days.
5. How do I track my order?
We ship worldwide. We will notify you by e-mail with all relevant shipping updates and tracking information once your order has been processed. If you have any question, please contact us,we will get in touch with you ASAP.
6. What is your Return / Exchange Policy?
All orders placed within 60 days of delivery are eligible for return.Please note that we do not offer exchanges for any pieces.
If you would like to make an exchange or return, please contact us with your order number. Returns made without contacting our team will not be processed.
All returns must be: